HOME NETWORK GATEWAY
1. Check power connection.
2. Verify power light status.
3. Check connections for modem and networking interface(s).
4. If you are unable to access the gateway's user interface, please check your computer's network settings.Verify that your TCP/IP settings are correct. Check the User Guide for further information.
5. Make sure that the latest firmware is installed in the gateway.

CABLE/DSL
1. Check your Cable/DSL link light to verify a good connection.
2. Check your Cable/DSL modem to verify power is connected.
3. Check your Cable/DSL modem to verify the cable or DSL line is connected.
4. Reboot your Cable/DSL modem.
5. If your ISP does not support automatically assigned modem settings, enter your modem setting information during the Setup process.

Client Privileges Your home network gateway can block certain services to computers on your network, using the Client Privileges page during the Setup process. For example, you can block Internet access to your child's computer during times when you are not able to supervise his/her computer use. Refer to the User Guide for more information.

56K
1. Check your connection to the phoneline jack to the gateway.
2. Verify that all modem settings have been entered during the Setup process for that connection.
3. Check your time out settings.
4. By default the Cable/DSL modem that you may have attached externally will be your primary connection. Therefore, to use your 56k modem you need to disable your Cable/DSL modem.

NETWORK: Phoneline and Ethernet
1. Check all connections to the gateway.
2. Check all connections to each attached device on the network.
3. Make sure that all devices' TCP/IP settings are correct (either assigned automatically via DHCP or manually configured).
4. Make sure that you have an Ethernet or home phoneline interface for each networked computer.
5. Each computer must have either Microsoft Windows 95 (or above) or Mac OS 8.5 (or above).

Glossary

DNS Server Address: DNS stands for Domain Name System, which allows Internet host computers to have a domain name (such as msi.com) and one or more IP addresses (such as 192.34.45.8). A DNS server keeps a database of host computers and their respective domain names and IP addresses, so that when a domain name is requested (as in typing "MSI.com" into your Internet browser), the user is sent to the proper IP address. The DNS server address used by the computers on your home network is the location of the DNS server your ISP has assigned.

DSL Modem: DSL stands for Digital Subscriber Line. A DSL modem uses your existing phone lines to transmit data at high speeds.

Ethernet: A standard for computer networks. Ethernet networks are connected by special cables and hubs, and move data around at up to 10 million bits per second (Mbps).

HPNA: Home Phoneline Networking Alliance, which is an association of corporations (including MSI) working to ensure the adoption of a single, unified phoneline networking standard. Your HomeConnect home network gateway is compliant with HPNA Specification 2.0, which allows networking speeds of up to 1 million bits per second (Mbps) using your existing home phonelines.

IP Address: IP stands for Internet Protocol. An IP address consists of a series of four numbers separated by periods, that identifies an single, unique Internet computer host. Example: 192.34.45.8.

ISP Gateway Address: (see ISP for definition). The ISP Gateway Address is an IP address for the Internet router located at the ISP's office. This address is required only when using a cable or DSL modem.

ISP: Internet Service Provider. An ISP is a business that provides connectivity to the Internet for individuals and other businesses or organizations.

LAN: Local Area Network. A LAN is a group of computers and devices connected together in a relatively small area (such as a house or an office). Your home network is considered a LAN.

MAC Address: MAC stands for Media Access Control. A MAC address is the hardware address of a device connected to a network.

NAT: Network Address Translation. This process allows all of the computers on your home network to use one IP address. Using the NAT capability of the HomeConnect home network gateway, you can access the Internet from any computer on your home network without having to purchase more IP addresses from your ISP.

PPPoE: Point-to-Point Protocol over the Ethernet. Point-to-Point Protocol is a method of secure data transmission originally created for dial-up connections; PPPoE is for Ethernet connections.

Secondary Dial-Up: A secondary dial-up phone number is used by your ISP in case your primary dial-up number has too many other customers accessing it. The secondary dial-up phone number will be used if your primary dial-up phone number cannot be accessed.

SPI: Stateful Packet Inspection. SPI is the type of corporate-grade Internet security provided by your HomeConnect home network gateway. Using SPI, the gateway acts as a "firewall," protecting your network from computer hackers.

Subnet Mask: A subnet mask, which may be a part of the TCP/IP information provided by your ISP, is a set of four numbers configured like an IP address. It is used to create IP address numbers used only within a particular network (as opposed to valid IP address numbers recognized by the Internet, which must assigned by InterNIC).

TCP/IP: Transmission Control Protocol/Internet Protocol. This is the standard protocol for data transmission over the Internet.

WAN: Wide Area Network. A network that connects computers located in geographically separate areas, (i.e., different buildings, cities, countries). The Internet is a wide area network.


Access Point: A hardware device that acts as a communication hub for users of a wireless device to connect to a wired LAN. Access points are important for providing heightened wireless security and for extending the physical range of service a wireless user has access to.

DHCP Client: Short for Dynamic Host Configuration Protocol, a protocol for assigning dynamic IP addresses to devices on a network. With dynamic addressing, a device can have a different IP address every time it connects to the network. In some systems, the device's IP address can even change while it is still connected. DHCP also supports a mix of static and dynamic IP addresses.

IP Address: An identifier for a computer or device on a TCP/IP network. Networks using the TCP/IP protocol route messages based on the IP address of the destination. The format of an IP address is a 32-bit numeric address written as four numbers separated by periods. Each number can be zero to 255. For example, 1.160.10.240 could be an IP address.

Subnet Mask: A mask (a filter that selectively includes or excludes certain values), used to determine what subnet an IP address belongs to. An IP address has two components, the network address and the host address. For example, consider the IP address 150.215.017.009. Assuming this is part of a Class B network, the first two numbers (150.215) represent the Class B network address, and the second two numbers (017.009) identify a particular host on this network.

Default Gateway: The primary node on a network that serves as an entrance to another network. In homes, the gateway is the ISP that connects the user to the Internet.

SSID: Short for Service Set Identifier, a 32-character unique identifier attached to the header of packets sent over a LAN that acts as a password when a mobile device tries to connect to the access point. The SSID differentiates one LAN from another; so all access points and all devices attempting to connect to a specific LAN must use the same SSID.

Channel: A communications path between two computers or devices.

Accept Broadcast SSID: The function of allowing everyone on the network to use the same SSID. The same SSID is sent to all users.

Radio Preamble: The radio preamble (sometimes called a header) is a section of data at the head of a packet that contains information that the access point and client devices need when sending and receiving packets.

RTS Threshold: Short for Real Time Streaming Protocol, a proposed standard for controlling streaming data over the Internet.

DTIM Period: Short for Delivery Traffic Indication Message, it’s a message transmitted from an access point. The message is comprised of two parts; DTIM Count and the DTIM Period and indicates that broadcast and multicast frames, buffered at the access point, will be delivered in the near future.

Beacon Period: The beacon period is the amount of time between access point beacons in Kilomicroseconds. One Kusec equals 1,024 microseconds. The Data Beacon Rate, always a multiple of the beacon period, determines how often the beacon contains a DTIM.

WEP: Short for Wired Equivalent Privacy, a security protocol for wireless local area networks (WLANs). WEP is designed to provide the same level of security as that of a wired LAN.

Authentication Type: The type of access an individual is given to a network, such as username and password.

Open System: A system with fully accessible files for users.

Shared Key: A password or table needed to decipher encoded data, and is available for multiple users.

WEP Key: A password needed to allow WEP access.

Association: This is a unique number that identifies a particular association between an access point and a wireless Station. An association identifies the service used to establish access point and station mapping. An Association is required before any information can be passed between the Station and other nodes via the access point.